Shipping policy


Shipping Policy

Effective Date: 30-Dec-2024

Welcome to Silkensaga Sarees! We strive to provide seamless and reliable shipping for all our customers. Please review our shipping policy to understand how your orders will be processed and delivered.

The orders for the user are shipped through registered domestic courier companies and/or speed post only. Order are shipped within 1 to 7 days from the date of the order and/or payment or as per the delivery date agreed at the time of order confirmation and delivering of the shipment, subject to courier company / post office norms. Platform Owner shall not be liable for any delay in delivery by the courier company / postal authority. Delivery of all orders will be made to the address provided by the buyer at the time of purchase. Delivery of our services will be confirmed on your email ID as specified at the time of registration. If there are any shipping cost(s) levied by the seller or the Platform Owner (as the case be), the same is not refundable. For any issues in utilizing our services you may contact our helpdesk on silkensagasarees@gmail.com.

1. General Information

  • All orders are subject to product availability. If an item is out of stock, we will notify you promptly and provide an option for a refund or substitution.
  • Orders are processed during regular business hours (Morning 9 am - Evening 7 pm all week).

2. Shipping Rates and Options

We offer the following shipping methods:

  • Standard Shipping: [1-7 business days] — Free Shipping
  • Note: Shipping costs are free for all over India.

3. Order Processing Time

  • Orders placed before 12pm will be processed on the same day.
  • Orders placed after this time or during holidays will be processed on the next business day.

4. Shipping Locations

We currently ship to:

  • Domestic: India.
  • International: NA

5. Order Tracking

Once your order is shipped, you will receive a confirmation email with a tracking number to monitor your package's progress.

6. Delivery Delays

While we strive to deliver your order within the estimated timeframes, delays may occur due to unforeseen circumstances like weather conditions, customs processing, or courier issues.

7. Lost or Damaged Items

  • Lost Packages: If your package is lost during shipping, please contact us at silkensagasarees@gmail.com.  within 2 days.
  • Damaged Items: If your order arrives damaged, notify us within 1 day with photographs of the damage.

8. Contact Information

If you have questions about our shipping policy, please reach out to us: